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Honor 10 does not sync with my new versa

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‎06-08-2018 02:01

‎06-08-2018 02:01

I have recently bought a handset which does not seem to sync at all with it. I'm constantly getting the following message: "Fitbit cannot forward Android notifications to your tracker. Restart your phone to continue getting notifications on your tracker."

 

Its frustrating how I buy such an expensive smartwatch which can't even connect to my handset. Its basically just as good as any £20 fitness tracker, yet 10 times the price-tag. I see there's compatibility with almost every samsung device but hardly anything with huawei or honor. Huawei have such a large presence now in the market so I don't know why these devices aren't tested and made compatible. 

 

Could I possibly get an ETA for this fix please? I'm not asking for much, just that it works as it should with my phone. I don't want to sync it to my laptop or tablet as thats not why I bought this device. I bought it so I could also get notifications and alerts from my phone, as well as an all-day sync. 

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2 REPLIES 2

‎06-08-2018 05:29

‎06-08-2018 05:29

Is it on the supported list?

https://www.fitbit.com/devices

 

It takes time to add all the new phones that come out

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎06-08-2018 05:42

In response to WendyB

‎06-08-2018 05:42

Its not on there, but i'd expect it to at least sync.

 

Looking at the list, I can't see the honor 9 or honor 8 on the list either, and they've been around for a long time. So, from this should I assume this handset (honor 10) will never be compatible?

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