Hot after charging versa 2 wont turn on

[Halibloke]

After charging versa 2 was hot and wouldn't turn on

Fitbit is around 14 months old,  still within warranty period 

What can be done?

[Guy_]

Hi @Halibloke  - it may be suffering from water damage [you can check for condensation in the back windows with a magnifying glass].

Do not attempt to charge it further, it could explode.

Take it back to the place you got it for replacement under warranty.

[Halibloke]

Thanks Guy.  Definitely no water present.

Place of purchase won't accept returns. 

Fitbit paperwork included says to access forum for warranty claims.

Am I overlooking something?

Is there somewhere I can send it?

Thanks in anticipation 

[LOVEMYKIDS822]

I'm having that exact issue. Just purchased in Nov. Except the face of my watch popped off due to how hot it got while charging. The place where I purchased it will not replace it or warranty it??

[Guy_]

Hi @LOVEMYKIDS822 - Fitbit might honor the warranty if it was from an approved retailer [who should honor the warranty as it's 12 months or 2 years depending on country law].

It probably got hot due to water getting inside causing internal damage.

Chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[LOVEMYKIDS822]

So I'm guessing my watch isn't water proof? I believe I read that it's waterproof up to so many feet is that not true?

[Guy_]

@LOVEMYKIDS822 - they are supposed to be waterproof but the seals are very unreliable and given the face popped off, that is a sure sign it wasn't making a good deal so could easily have let water in.

[LOVEMYKIDS822]

Thanks for the advice I went to the Fitbit app help and support and they've got me a new one on the way 👍