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Hourly Activity Goal on Versa 2 doesn't match tile in Fitbit app

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‎09-18-2020 02:21 - last edited on ‎09-21-2020 11:25 by Fitbit Moderator

‎09-18-2020 02:21 - last edited on ‎09-21-2020 11:25 by Fitbit Moderator

Hello. Not sure if it is just me but after syncing my results yesterday, my watch says i completed 10 hours of the required 250 steps/hr but My fitbit app is only showing 9 hours. Tried syncing multiple times but it’s showing the same result. 

 

Moderator Edit: Clarified subject

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‎09-21-2020 11:27

‎09-21-2020 11:27

Hi there @adsnicolas, welcome to the Community Forums. Thanks for letting us know about this issue with the Hourly Activity Goal not matching. We’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your time and efforts in trying to solve the discrepancy between your Versa 2 and your Fitbit app tile.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-21-2020 11:27

‎09-21-2020 11:27

Hi there @adsnicolas, welcome to the Community Forums. Thanks for letting us know about this issue with the Hourly Activity Goal not matching. We’re aware of it and are working to identify a resolution as quickly as possible. We appreciate your time and efforts in trying to solve the discrepancy between your Versa 2 and your Fitbit app tile.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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