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Hourly Activity Goal on Versa Lite doesn't match tile in the Fitbit app

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‎12-13-2019 03:31 - last edited on ‎12-23-2019 09:23 by Fitbit Moderator

‎12-13-2019 03:31 - last edited on ‎12-23-2019 09:23 by Fitbit Moderator

Hi, everything is syncing great except my activity... it's not syncing with my app's dashboard... i even tried the resync... still not syncing up the activity... for example have 23 minutes exercise activity on my dashboard for today & 5of5 days , but on the Versa no exercise activity for today, and shows 4of5days... any suggestions, I have only had this for 3 days... ;o(

 

 

Moderator edit: updated subject for clarity

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‎12-23-2019 09:22 - edited ‎12-23-2019 09:24

‎12-23-2019 09:22 - edited ‎12-23-2019 09:24

Hi there @terushb, welcome to the Community Forums. I'm sorry for the late response. Thanks for troubleshooting the hourly activity mismatching between your Versa Lite and your Fitbit app prior to contacting us. 

 
Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-23-2019 09:22 - edited ‎12-23-2019 09:24

‎12-23-2019 09:22 - edited ‎12-23-2019 09:24

Hi there @terushb, welcome to the Community Forums. I'm sorry for the late response. Thanks for troubleshooting the hourly activity mismatching between your Versa Lite and your Fitbit app prior to contacting us. 

 
Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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