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Hourly Activity Goals on device don't match the app

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‎05-13-2019 14:04 - last edited on ‎05-16-2019 16:21 by

‎05-13-2019 14:04 - last edited on ‎05-16-2019 16:21 by

Routinely my hourly reminder to move stats aren’t syncing to the app properly. My watch has it correct but the app does not. Periods where I KNOW I met the step goal say it was missed. There’s no way to manually adjust so you just have to deal with it and hope tomorrow it doesn’t do it again. My app has been open all day and phone/watch are always near each other. There is no logical reason other than a flaw with the app. 

 

 

Moderator edit: subject for clarity

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‎05-16-2019 16:40

In response to Rich_Laue

‎05-16-2019 16:40

Welcome to the forums @KimLynnB and @Smaclean7 ! It's nice to see you around @Dana128 , @SunsetRunner and @Rich_Laue ! I am sorry for the delayed response. 

 

@KimLynnB and @Dana128 thank you for bringing the issue with Hourly Activity Goals not syncing properly with the app to our attention. I appreciate your efforts to resolve this. As @Rich_Laue mentioned, our team is aware of this and is working to identify a resolution as quickly as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I appreciate your patience and look forward to getting you back on track. 

 

@Smaclean7 thank you for sharing your experience. I appreciate your troubleshooting efforts. It's great to hear that the feature started working today. 

 

@SunsetRunner and @Rich_Laue thank you both for your support!

 

Feel free to reach out if you have any other questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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