help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly activity goal not updating on app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2020 17:38 - last edited on ‎06-27-2020 21:32 by Fitbit Moderator

‎06-25-2020 17:38 - last edited on ‎06-27-2020 21:32 by Fitbit Moderator

I have only had my Versa 2 a few weeks and this last week the  Versa shows 9 of 9 hours yet the dashboard only shows 8 of 9 3 out of the last four days!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎06-27-2020 21:32 - last edited on ‎09-06-2025 09:29 by Fitbit Moderator

‎06-27-2020 21:32 - last edited on ‎09-06-2025 09:29 by Fitbit Moderator

Hi @DonSage, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Looking forward to your reply.  

Best Answer
0 Votes

‎06-30-2020 20:19

In response to RicardoFitbit

‎06-30-2020 20:19

Hi there.
I did all of the “fixes” you suggested and it did it again today! Looking at it right now and the Versa 2 shows 9 of 9, yet app shows I didn’t get the 6th hour!
Frustrated at this point!!!
Best Answer
0 Votes

‎07-06-2020 18:53

In response to DonSage

‎07-06-2020 18:53

I continue to have mis-counts on my Dashboard. My device shows 9/9 and the dashboard shows 8/9! This seems to be happening 2-3 times a week!
Somebody please help me out. I have had Fitbits of one kind or another for years and have NEVER had this issue.

Ideas... thoughts???

Best Answer
0 Votes