Hourly activity not syncing in app

[MadiV1]

My Fitbit Versa says that I have completed 7 of 9 hours of activity today, but in the Fitbit app it says that I’ve missed all but one of each hourly activity goal. It also won’t track my active hours in the app.

I have tried restarting my Fitbit, deleting and redownloading the app, logging out and logging back in, manually syncing my Fitbit, turning Bluetooth off and on, etc. I’ve tried everything and it’s not syncing in app.

[TicTac59]

The sync of hourly activity worked until last week and it now show 5 of 9 on the app instead of 9 of 9 (that shows on the watch). Is this an app problem or a versa problem? I never had this issue with my Charge 2.

[sltovar]

Not sure, I noticed this happening this past week as well, never used to have problems with the hourly steps syncing. It really feels like an app problem, not a fitbit product problem. I have the Charge 3. 

Again, I appreciate the moderator comment, but at this point, if it's too difficult for the company to find a solution, they really should change the app to let us be able to add in the steps per hour manually. If that's the best temporary/permanent fix, I would be fine with it.

[LiliyaFitbit]

Welcome to the Fitbit Community @TicTac59! It's nice to see you around @sltovar.

@TicTac59 thank you for joining the conversation and sharing your experience. Our team is working to identify a resolution as quickly as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for any trouble.

@sltovar I appreciate your input and suggestion. We provide feedback to our team based on the Community posts and we hope to have a fix soon. I appreciate your patience and understanding. 

Feel free to reach out if you have any other questions.

[EdCr]

I am having this issue and none of the suggested fixed work?

[LiliyaFitbit]

Welcome to the forums @EdCr. 

Thank you for joining the conversation and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. Our team keep checking the comments posted in the Community and working on this situation to get it resolved as quickly as possible. I appreciate your patience and understanding. 

If you have any questions, feel free to let me know.

[TicTac59]

What do you call as quickly as possible? I trusted Fitbit for its
reliability but I am seriously considering finding a smartwatch that will
connect to google fit and not have to deal with this issue.

--

Moderator edit: personal info removed

[LiliyaFitbit]

It's nice to see you around @TicTac59 . 

Thank you for your feedback, I totally understand how you are feeling. Our team is working hard on a fix for this issue. However, I am unable to provide you with an estimated time frame for the fix to be applied. I appreciate your understanding.

I'll be around. 

[ElectricPics]

This happens to me from time to time but what makes it worse are the glib, utterly unhelpful and insincere copy and paste replies from Fitbit reps. Just be honest and say your techs have no idea how to fix it! 

[al0vely]

I am experiencing this same problem today ... hope it is resolved soon.

[LiliyaFitbit]

Welcome to the Fitbit Community @al0vely @ElectricPics. I am sorry for the delayed response. 

I appreciate your participation in the forums and your feedback. At this time we haven't received any updates about this, however, all the reports shared from users are helpful to continue investigating this and working on the fix. I appreciate your patience and understanding while we work to improve your experience. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

Let me know if you have further questions. 

[abouelle]

I have the versa model for a few months and it may have sinc about once week cororrectly...it's annoying to have to restart over an over...😡

[Mayo3239]

I'm having this problem as well... PLUS no heart rate monitoring, no 10 minute to the hour notifications, and no notification when I have complete the 250 steps in the current hour.

I recently had to send my Versa in for repair because it wouldn't charge.

Seem this product needs some more work.

[beckyInPA]

After 5 fit bits in 51/2 years my new versa lite is the most frustrating. Having this problem as well.  Read everything I could. The moderators ate no help. The recent update to app last week no help. Tired of wasting time deleting app and reinstalling. Then I need to reset all my customized things.  Will be calling soon for a refund 

[KD76]

Appreciating the feedback sadly doesn't answer the question. I've just got a fitbit, and about 3 months after this reply, I'm having the same problem, with it not syncing hourly activity as an example. A solution please? 

[Toby154]

I continue to have this problem.  When will it be fixed please?

[Voidedlime]

Is fitbit responding to this problem?

[Barbi61]

Same here.  I've restarted my fitbit several times, logged out and back into the app on my phone.  It was working fine yesterday.  I am missing 2 completed hours.

[GolfFan]

Seem like this issue has now been around for a few years with no fix. I bought new Charge 5 and it is having the same issue. When is this actually going to be fixed given it has been years since first reported?

[al0vely]

Mine has  been syncing OK for a long time.  This must be some type of intermittent issue and I think there are a few of those going around.