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Hourly activity on app does not match the data on Versa.

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‎10-11-2018 10:29 - last edited on ‎10-13-2018 08:38 by Moderator Alum

‎10-11-2018 10:29 - last edited on ‎10-13-2018 08:38 by Moderator Alum

My hourly activity on my iPhone does not match the data on my Versa.  I've noticed this happening for the last few weeks. I've removed the Versa from my FitBit app and re-added it with the same results. Any help would be greatly appreciated.

 

 

Moderator edit: Subject for clarity 

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‎10-13-2018 08:48 - last edited on ‎01-27-2026 08:46 by Fitbit Moderator

‎10-13-2018 08:48 - last edited on ‎01-27-2026 08:46 by Fitbit Moderator

Hello @RW94! Let me give you a warm welcome to the Community! I appreciate you have tried some tips to make the hourly steps on the app match with those on the Versa. Let me suggest you something else, restart your Versa, then log out/log back in to the Fitbit app and sync your watch. I can't guarantee that you'll recover the missing hourly steps but we could avoid this from happening again. 

Keep me posted! 

Heydy | Community Moderator, Fitbit
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‎10-17-2018 12:14

In response to HeydyF

‎10-17-2018 12:14

Hi There! Sorry it took me so long to get back to you.  I tried the suggestion below --- same thing has occurred today.

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‎10-19-2018 07:12 - last edited on ‎01-27-2026 08:28 by Fitbit Moderator

In response to RW94

‎10-19-2018 07:12 - last edited on ‎01-27-2026 08:28 by Fitbit Moderator

Hey @RW94, thanks for your reply! Our team is already aware of this and working towards a solution. So I will ask you to be patient. Maybe this will happen once in a while while it gets resolved.

Let me know if you have further questions! 

Heydy | Community Moderator, Fitbit
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