Hourly step goal not updating

[alamanda]

My versa 2 notifies me of 9 of 9 hours of activity but has stopped recording them in the dashboard.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @alamanda, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[d1mples]

Mines is similar but it freezes, so even though I'm moving its not registering.

I've been making a conscious effort to move every hour yet it registers some not others.  I've restarted my fitbit.  About to try the app, but I don't think its the app because its not registering on the device.  So it looks like I'm not moving when I am, because it freezes.  But it seems like it registers my steps which I bizzare!