help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Hourly steps on Versa not matching the app or desktop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2019 14:04 - last edited on ‎08-26-2019 14:51 by

‎08-25-2019 14:04 - last edited on ‎08-26-2019 14:51 by

My watch shows that I met the goal of 250 steps for 5 hours so far today. The app and desktop only give credit for 1. I've restarted the watch, rebooted the phone and updated the Fitbit app. What gives?

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-26-2019 14:53

‎08-26-2019 14:53

Hi @dianewordsmith, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the Hourly Activity Goal on your Fitbit Versa not matching the app or the desktop information. Thank you for your efforts to resolve the issue. I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes