How I fixed the button of my Versa 2 that was not working

[SpotALoony]

My Versa 2 button has intermittently stopped working over the last couple of weeks. Having owned it for just over a year support offered me 30% off a replacement Versa 2. I may however have found a "fix" for my problem and wanted to share it because I notice that many Versa 2 owners have problems with the button.

Before I tell you what I think is happening, I realize that the button stops working for many different reasons (some physical, some hardware, maybe some software) and my solution probably applies to a very small percentage of the cases. Also, because it is an intermittent problem (was happening every two or three days) I won't know if I have really fixed the problem until I don't see the problem for a couple of weeks.

What was happening: Every couple of days my Versa 2 would get in a state where it appeared to be somewhat non-responsive. A short press of the button did nothing. The motion of looking at my wrist did not activate the screen as it normally does. A longer press did bring up the "set Up Alexa" screen. A longer than 10 second press did restart the watch and make it work again.

What I had been doing for the past couple of weeks was turning off Bluetooth on my phone for long periods of time. I drive for Doordash and had decided not to have my phone Bluetooth connect to my car while I dash so the easiest thing to do was simply turn off Bluetooth while I was dashing. Turning off Bluetooth for hours on end seems to coincide with the Versa 2 getting unhappy.

I therefore unpaired my phone and the car so I could leave Bluetooth enabled while I dash. This appears to prevent the watch from becoming unresponsive.

It's only been a few days since this change so I don't really know if the problem is "fixed" or not. I will post an update in a week or so.

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @SpotALoony, welcome to the Community Forums.

Thanks for taking the time to share your thoughts, personal experience and the steps you took to solve the issue you were experiencing with the button of your Fitbit Versa 2, I'm sure that your post will be helpful enough for other users here in the Community Forums to solve their issues, the willingness to help over here is always appreciated. Please do not hesitate to contact me back if you continue experiencing difficulties with the button of your device or if you have any additional questions, I'll be around.

If you're interested, I want to suggest you visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too.  

Thanks for being part of the Fitbit family.

[MireyaMan]

I have owned a Versa2 for almost 2 years, and on May started working wrong, and then it was dead. I really like the watch, but I do not want to spend my money on another Fitbit  "smartwatch". I didn't put in the water or had a crack etc. I think that you need to replace it, Thank you so much