How can I replace my Versa screen?

[Versalover]

I’ve got my Versa less than 3 weeks ago. It’s working fine but the screen is broken 2 days ago by accident that caused injury as well. I called the Fitbit support and they told me the warranty doesn't cover damage caused by accidents, which totally understandable. But there is no repair store or anywhere I could replace the screen. It’s ridiculous!

Now how can I repair my watch? There should be a process for this kind of situation. What can I do now?

Moderator edit: subject for clarity

[sarahfit26]

Yes this was exactly my point!
And when I said I wanted to make a complaint they told me they don’t have a department like that but my comments are noted!
Unbelievable really!

Moderator edit: personal info removed

[Lisafer]

Thanks Kenny Jogger! I dont want a new Versa because of the changes in Google tracking soft ware licensing. Also I hate landfill wasting things that are still useful. I appreciate the practical solution.

Sent from my iPhone

[Lisafer]

Im with you. I hate planned obsolescence. I dont want to put my watch in a landfill. I feel like they are trying to force us to buy the Google tracker version.

Sent from my iPhone

[Anti-Hero84]

I had the same issue, had the edge chip and crack. I’m still within the year of purchase and was told we can’t fix it, but here’s 25% off a new one. Like I just want to replace the screen to prevent water from getting in. Way to drop the ball fitbit, good job.

[sarahfit26]

Well I didn’t even get the 25% offered, not that it would make any difference
I sent an email to the CEO and predictably have heard nothing in response
Definitely lost me and my family as customers

Moderator edit: personal info removed

[Damikoble]

Did you buy the replace  partfrom eBay? If so, did it work? Cheers!

[kathyl54]

I never replaced mine. I gave it away and bought a Fossil generation 5
smart watch.

[Farmersonly]

I bought a screen protector but when u saw the screen was cracked the protector is gone. Figure that out?

[Robbb23]

Your statement does not make sense.

[Robbb23]

Regardless of how it got cracked,whether or not you have a screen protector, as long as the metal around the glass is not deformed...the screen can be replaced.

[Farmersonly]

My screen is cracked in my Versace 2. Can it be fixed?

[Kdunny]

They won't fix it unless you bought the warranty. But you can fix it
yourself, new screens assemblies are on eBay from China about 35$ US

[Farmersonly]

Where?

[EPPack]

Hubs bumped his wrist against a doorknob and bang! Like so many others here, "relatively" minor damage to his versa 2 screen, about 1/2" x 1/4" in the upper right quadrant is shattered, with a couple of long cracks down the front, so it's at least still usable. Just spoke with FB not to replace since it was our fault but availability of new screen to replace it, same results as others, nice agent, but nada. I like what you said about the screen protector and "bumper" tho, did you get it at Best Buy? Was it made for a FB or did you have to cut it to shape? Any info helpful! 

Thx,

elaine

[kathyl54]

Amazon has bumpers for the versa now. $7 for a 2 pack

[EPPack]

Did not realize such a thing even existed! Thanks so much! Got 'em on my list for purchasing 🙂

[JoyE74]

Amazon was where i got my stuff. I usually wont buy at Best Buy unless
there is no other option. They tend to over price things.

[Carolboy]

I have same problem Fitbit not interested in helping 😐

[Sandeep_Khod]

Get a new screen from Ali Express and get it repair to your nearest mobile or watch repair shop, also see videos on YouTube for how to replace new screen.

[Versa_95152]

My screen is broken also, with a protector....very disappointed Fitbit Customer Service has the unexpected we can't fix it.