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How can I unlock my Versa 2?

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‎10-14-2021 11:39 - last edited on ‎10-14-2021 13:36 by Fitbit Moderator

‎10-14-2021 11:39 - last edited on ‎10-14-2021 13:36 by Fitbit Moderator

I want to reset my versa 2. When asked to enter the four numbers (shown on the device display) on my mobile phone, my versa will say: unlock with your phone.

How can i solve this problem.

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎10-14-2021 13:46 - edited ‎01-30-2022 11:16

‎10-14-2021 13:46 - edited ‎01-30-2022 11:16

Welcome to the Fitbit Community, @Janneke1234.

 

Thank you for the information provided.

 

When setting up the Fitbit Versa 2, users can enable the lock option to protect the credit card information. If the watch gets locked, they can enter a personal 4-digit PIN code to unlock it. If an incorrect PIN code is entered 10 times, the user is prompted to unlock with the phone they used to pair the watch as explained in this article. 

 

When setting up Fitbit Pay a bond is created between the phone and the watch. If the watch is locked and unpaired from the Fitbit account, there is no other option to unlock it.

 

If you have any question, please let us know.

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‎10-14-2021 14:07

In response to EdsonFitbit

‎10-14-2021 14:07

Thanks for your response. My watch is locked and unpaired with my phone. Does this mean i cannot use my watch anymore? 

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