07-24-2018
11:34
- last edited on
12-23-2021
17:59
by
EdsonFitbit
07-24-2018
11:34
- last edited on
12-23-2021
17:59
by
EdsonFitbit
My wife and I both have Fitbit Versas. We live in Ecuador. My watch works fine in English. Her Versa is currently in Spanish and is stuck in swim mode.
Thanks
Moderator edit: added label
Moderator edit: updated subject for clarity
07-24-2018 18:18
07-24-2018 18:18
As far as being stuck in swim mode, try restarting the watch a few times and I think that will unstick it Restart your tracker If it doesnt, she will need to do a Factory Reset and go through set up again.
FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.
If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up. Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.
Now as far as the language goes, I think this is passed on from the phone she is using. If that is set to English (and the Versa is set to English) check that her phone does not have a secondary language set to Spanish. Some phones have this setting, some dont, but I read somewhere of it affecting one person who hadnt even realised they had a secondary language and that it was set to chinese.
Let us know how you go
Helen | Western Australia
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