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How do I get Iphone to recognize my Versa

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‎02-21-2021 10:12 - last edited on ‎02-21-2021 15:31 by Fitbit Moderator

‎02-21-2021 10:12 - last edited on ‎02-21-2021 15:31 by Fitbit Moderator

My fitbit does not sync.  the instructions to get it to sync said to go to settings and say forget this device under the bluetooth section.  I did that and now I have NOTHING and the Versa is not recognized at all .  Really?  why give advice like this and now It is a useless?  Now I can't sync and the iphone does not even think I own a Versa anymore.  Wh

 

Moderator Edit: Clarified subject

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‎02-21-2021 15:30 - edited ‎02-21-2021 15:34

‎02-21-2021 15:30 - edited ‎02-21-2021 15:34

Hi @mdb5000, welcome to the Community Forums. 

 

Thanks for the details shared on your post about this situation with your Versa. After you remove a Fitbit device from your phone's Bluetooth, you need to open your Fitbit app and you should receive a message asking you to allow your Fitbit device to paired with your phone, then you have to tap on "Pair" to approve the request.

 

If you need further assistance with this, please reply to the Support team as they already have all the information of your case.

 

By the way I moved your post to this board for organization purposes.  

 

See you around. 

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