How do I pass my Versa 2 to someone else?

[Turbowitz]

After a reset to de-personalize Versa 2, I wanna turn it off. But now it's in a loop, showing the throbbing diamond logo, spinning the haptic motor for a fraction of a second, and displaying a message, firstly in English, then other languages, about using the app. How do I turn it off so that I can pass it on to someone else? Thanks for your assistance.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Turbowitz. Welcome to the Community Forums. Thanks for the details shared in your post. 

As per the description of your post it seems like you have successfully reset your Versa 2 to its factory settings. The different languages you're seeing on the screen indicate that you need to set up your Versa 2. However, since you're planning to give it to someone else, it's not necessary to do so. For more information, see How do I erase my Fitbit device?

Hope that helps. 

[Turbowitz]

Thanks for your note but not quite the answer that I'm looking for. If possible, I want to turn the Versa 2 OFF before giving it to someone else. I don't want the device to run its initialization loop as I described. But I can't find a document about how to turn it OFF before the UI is displayed.

[MarreFitbit · Accepted solution]

@Juli5601 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.