How do I perform a factory reset in my Versa?

[woeblyrombley]

How do I factory reset my Versa? Wipe it off.

Moderator edit: subject for clarity

[Logan_0168]

Holding down all three buttons isn’t working. Tried twice for 30 secs.

[Bex346546456]

Did you ever get it fixed? 

[Logan_0168]

I spoke with Customer Service and was authorized to receive a replacement tracker display. I dropped the defective display in the mail to Fitbit on Tuesday. Hopefully, it’s arrived and the exchange will be processed soon.

Thanks,
Zena

Sent from my iPhone

[Catryan]

I purchase the versa last night only to find out it's not compatible with my Samsung S9 so now I have to return it after being troubleshot many different options I can't factory reset it because it is physically impossible to do what it tells you to do I'm not impressed

[Phaedraversa]

Dat heb ik gedaan maar nu komt er op "data not cleared sync & try again" maar ik kan niet meer dien niet op mijn account want daar is hij zogezegt weg en mijn fitbit wil ook niets meer doen

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@SLW422 wrote:

On the Versa, go to the Settings App (little gear icon).   Choose "About" then "Factory Reset."     (See the User Guide, page 66.)

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[Tee90210]

I did the factory reset.  A Versa icon is there but it says:  Couldn't pair with Versa.  Check your Versa settings and try again.

The wi-fi is on and so is the bluetooth.  I'm beyond frustrated!!!  

I accidentally unpaired it from bluetooth...that's how this whole fiasco started!!!

[Mari2classy]

For notification vibration to work, just push and hold the left button on the Fitbit watch and you will see the notification settings for On and Off

[SunsetRunner]

I have same issue... really bad experience and annoying this issue 😞

[Bex346546456]

Yeah. It doesn't work. I had to send mine in.

[SunsetRunner]

I just see a black screen or just fitbit logo... their guide to restore it is useless... it's really a hell 😞

[SunsetRunner]

So my versa is with black screen or fitbit logo frozen... nothing else... but I see other people lately having same issues:

https://www.youtube.com/watch?v=z8zkE20NSmE

https://www.youtube.com/watch?v=cbkQuslaTgY

I'm tired of trying to push the 3 buttons... nothing happens, I don't see any reply from support here in this thread... very disappointed 😞

[SunsetRunner]

Seems that there's a big issue with versa 

https://community.fitbit.com/t5/Versa/Versa-black-screen/td-p/2712088

[IAFitibit]

Had the same issue.  Spent maybe 10 minutes with support via Chat and they are sending a replacement.  Don't even have to send defective one in.  I'd prefer the one I have work, but it's been pretty easy to work with to get the replacement. 

[SunsetRunner]

That means that maybe the new unit also has issues and can fail too... I can't trust in fitbit with this kind of issues, the quality seems very low, thinking seriously to get an iwatch 😞

[SunsetRunner]

Finally they will send me a replacement, good action in less 48H

[misfizz]

where did you reside? do you need to returned the defective one?

I had received their email contains the link to replace my versa. Since i am residing in Malaysia I am worried the replacement will take long time.

[jessicathom]

Hold down all 3 for 12 seconds, then release lower right until vibrate, then release all

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@Logan_0168 wrote:

Holding down all three buttons isn’t working. Tried twice for 30 secs.

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[Jazzn4life]

The fitbit Versa's charging cable is a docking station so how is a User supposed to hold all 3 buttons.  This clearly is not correct.  I would remove these instructions from the fitbit Community/Support and the web.

[Jmctaggart23]

This is my

problem too. I’ve read if you remove the credit card from the versa you are able to change the pin. Well I can’t even remove the card without changing the pin, so I can’t do anything. It’s really pissing me off 

[Lcdoggie]

I have been trying to download the Versa update for 3 days!  Thanks to your post, it is finally being done!  I took it out of the dock and did a factory reset per your instructions.  Then I pushed the left and right lower buttons together to reset, placed it back into the dock.  I removed the Versa from my account, then added the device again and followed all of the steps and viola, it started downloading.  Before, it never reached over 10%, but now it is doing it’s thing. Thank you so much for your help!

Cindy