05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
How do I factory reset my Versa? Wipe it off.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
07-12-2018 21:56
07-12-2018 21:56
Holding down all three buttons isn’t working. Tried twice for 30 secs.
07-19-2018 08:00
07-19-2018 08:00
Did you ever get it fixed?
07-19-2018 08:29
07-19-2018 08:29
07-27-2018 19:42
07-27-2018 19:42
I purchase the versa last night only to find out it's not compatible with my Samsung S9 so now I have to return it after being troubleshot many different options I can't factory reset it because it is physically impossible to do what it tells you to do I'm not impressed
08-06-2018 05:05
08-06-2018 05:05
Dat heb ik gedaan maar nu komt er op "data not cleared sync & try again" maar ik kan niet meer dien niet op mijn account want daar is hij zogezegt weg en mijn fitbit wil ook niets meer doen
@SLW422 wrote:On the Versa, go to the Settings App (little gear icon). Choose "About" then "Factory Reset." (See the User Guide, page 66.)
08-08-2018 07:00
08-08-2018 07:00
I did the factory reset. A Versa icon is there but it says: Couldn't pair with Versa. Check your Versa settings and try again.
The wi-fi is on and so is the bluetooth. I'm beyond frustrated!!!
I accidentally unpaired it from bluetooth...that's how this whole fiasco started!!!
08-12-2018 21:25
08-12-2018 21:25
For notification vibration to work, just push and hold the left button on the Fitbit watch and you will see the notification settings for On and Off
08-14-2018 12:34
08-14-2018 12:34
I have same issue... really bad experience and annoying this issue 😞
08-14-2018 12:35
08-14-2018 12:35
08-14-2018 12:37
08-14-2018 12:37
I just see a black screen or just fitbit logo... their guide to restore it is useless... it's really a hell 😞
08-15-2018 03:14
08-15-2018 03:14
So my versa is with black screen or fitbit logo frozen... nothing else... but I see other people lately having same issues:
https://www.youtube.com/watch?v=z8zkE20NSmE
https://www.youtube.com/watch?v=cbkQuslaTgY
I'm tired of trying to push the 3 buttons... nothing happens, I don't see any reply from support here in this thread... very disappointed 😞
08-15-2018 03:35
08-15-2018 03:35
Seems that there's a big issue with versa
https://community.fitbit.com/t5/Versa/Versa-black-screen/td-p/2712088
08-15-2018 09:04
08-15-2018 09:04
Had the same issue. Spent maybe 10 minutes with support via Chat and they are sending a replacement. Don't even have to send defective one in. I'd prefer the one I have work, but it's been pretty easy to work with to get the replacement.
08-15-2018 09:14
08-15-2018 09:14
That means that maybe the new unit also has issues and can fail too... I can't trust in fitbit with this kind of issues, the quality seems very low, thinking seriously to get an iwatch 😞
08-15-2018 10:46
08-15-2018 10:46
Finally they will send me a replacement, good action in less 48H
08-27-2018 18:58
08-27-2018 18:58
where did you reside? do you need to returned the defective one?
I had received their email contains the link to replace my versa. Since i am residing in Malaysia I am worried the replacement will take long time.
08-27-2018 20:35
08-27-2018 20:35
Hold down all 3 for 12 seconds, then release lower right until vibrate, then release all
@Logan_0168 wrote:Holding down all three buttons isn’t working. Tried twice for 30 secs.
08-28-2018 05:51
08-28-2018 05:51
The fitbit Versa's charging cable is a docking station so how is a User supposed to hold all 3 buttons. This clearly is not correct. I would remove these instructions from the fitbit Community/Support and the web.
08-29-2018 17:00
08-29-2018 17:00
This is my
problem too. I’ve read if you remove the credit card from the versa you are able to change the pin. Well I can’t even remove the card without changing the pin, so I can’t do anything. It’s really pissing me off
08-30-2018 10:13
08-30-2018 10:13
I have been trying to download the Versa update for 3 days! Thanks to your post, it is finally being done! I took it out of the dock and did a factory reset per your instructions. Then I pushed the left and right lower buttons together to reset, placed it back into the dock. I removed the Versa from my account, then added the device again and followed all of the steps and viola, it started downloading. Before, it never reached over 10%, but now it is doing it’s thing. Thank you so much for your help!
Cindy