05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
05-02-2018
09:24
- last edited on
05-04-2018
09:14
by
AlejandraFitbit
How do I factory reset my Versa? Wipe it off.
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
09-03-2018 12:01
09-03-2018 12:01
Thanks! I needed to return mine and could not reconnect it to my app.
09-11-2018 09:13
09-11-2018 09:13
Hello everyone, I hope you're doing well.
I appreciate your participation in the Forums and for sharing your experience with us. I understand some of you have succeeded performing a factory reset on your Versa and some of you have resolved your issues afterwards. Now, for those of you who are still having trouble setting up your Versa after a factory reset I would like to suggest you the following:
Now, after setting up your Versa, it's possible you will need to perform an update. Before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:
If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.
09-20-2018 06:38
09-20-2018 06:38
I did the steps I could, hold all buttons to count of 15 till the logo popped back then went dark, placed in charger then added versa (had deleted) back to fitbit app, took over 20 minutes then it took me through the set up steps and is working fine again for 3 days so far
09-22-2018 09:53
09-22-2018 09:53
Having the same problem. Please help
09-26-2018 16:35
09-26-2018 16:35
Thank you! Worked fort me
09-27-2018 16:45
09-27-2018 16:45
Is the setting app just the little name card in the right hand corner in the app? I can’t find “about” anywhere. Help!
10-02-2018 15:09
10-02-2018 15:09
The same issues. I bought it to brother for a gift and it stop working and he reset it to the factoring setting. Since then, nothing . It can't pair to his phone anymore and it keeps downloading over and over about 5 days now?????
10-17-2018 18:35
10-17-2018 18:35
10-25-2018 10:47
10-25-2018 10:47
need help reset my fitbit
10-25-2018 11:10 - edited 10-25-2018 11:12
10-25-2018 11:10 - edited 10-25-2018 11:12
This is the article I found in the forum
————————- quote——————
“I appreciate your participation in the Forums and for sharing your experience with us. I understand some of you have succeeded performing a factory reset on your Versa and some of you have resolved your issues afterwards. Now, for those of you who are still having trouble setting up your Versa after a factory reset I would like to suggest you the following:
Now, after setting up your Versa, it's possible you will need to perform an update. Before you begin the firmware update, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:
If the update fails, restart your mobile device and try to update again. If your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:
I hope this can be helpful, give it a try and keep me posted in case you need anything else. “
Read the article I found in the forum:
10-25-2018 17:47
10-25-2018 17:47
Has anyone figured this out yet??
10-29-2018 17:00
10-29-2018 17:00
11-03-2018 12:33
11-03-2018 12:33
I went through Settings and selected Factiry Reset. Then I tried to restart and I’m getting a big red X. Underneath the X, it says Data not cleared Sync & try again. If I can’t get it to open how can I Sync it? 😔
11-05-2018 22:11 - edited 11-05-2018 22:13
11-05-2018 22:11 - edited 11-05-2018 22:13
@SeattleRos Open your Fitbit mobile app and tap on Versa icon in the top right corner. Scroll down to Exercise shortcuts. Tap the exercise you would like to see the cues for. Set show cues to auto, select desired type of cue and its value. Sync. The same can be done on your tracker as well in the exercise settings. The cues are called laps I believe.
11-05-2018 23:51
11-05-2018 23:51
11-06-2018 02:42
11-06-2018 02:42
I tried factory resetting my versa and have it unlinked from my phone but all I get is a red x in a circle and a message that says data not cleared snyc and try again but I can't get it to sync to my phone because I can't get off that screen. I have held in the three buttons and the logo comes up but goes back to that screen.
11-10-2018 20:27
11-10-2018 20:27
@Mardecorus Go to your fitbit mobile app, Account, Set up a new device. Select versa. Press and hold left and bottom right buttons of your Versa while trying to set up versa.
12-07-2018 05:33
12-13-2018 17:31
12-13-2018 17:31
What was your resolution?
12-13-2018 19:36
12-13-2018 19:36
@Sunraysheryl What is the question? I know I am asking the obvious here but somehow we tend to deviate from the topic. 😊