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How do I perform a factory reset on my Versa 2?

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‎12-04-2022 07:03 - last edited on ‎12-06-2022 09:37 by Fitbit Moderator

‎12-04-2022 07:03 - last edited on ‎12-06-2022 09:37 by Fitbit Moderator

how can I do a factory reset to return ? there is no SETTINGS on the versa 2 (just a quick settings which does not have a way to do factory reset)

and I see no way on my iPhone app to. do so

can anybody help?

 

Moderator Edit: Clarified subject

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‎12-06-2022 09:38

In response to Odyssey13

‎12-06-2022 09:38

Hi there, @blash800. Welcome to the Community Forums. Thanks for sharing the details about the inconvenience with your Versa 2. @Odyssey13 Thank you so much for your help!

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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5 REPLIES 5

‎12-04-2022 07:28

‎12-04-2022 07:28

Hi @blash800  directions are in this article - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎12-06-2022 09:38

In response to Odyssey13

‎12-06-2022 09:38

Hi there, @blash800. Welcome to the Community Forums. Thanks for sharing the details about the inconvenience with your Versa 2. @Odyssey13 Thank you so much for your help!

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎06-20-2023 22:32

In response to MarreFitbit

‎06-20-2023 22:32

Can you tell me how to do it then please.

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‎06-20-2023 23:29

‎06-20-2023 23:29

There’s no button on the back of my versa 2 !

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‎06-21-2023 07:55

In response to loll57

‎06-21-2023 07:55

Hi @loll57   customer support https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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