How do I perform a factory reset on my Versa 2?

[susrd2002]

I see lots of forum posts about how to get past the Red X with "Data not Cleared. Re-sync and try again" message, but it is not helpful to me, as I have a new Fitbit and don't want to keep this one. I am clearing the data so I can give it to someone else. So any instructions that involve reinstalling or re-syncing don't help me. IF I try to do that, it tells me it will replace/erase my current one, and I don't want to do that, obviously. Any ideas? This is a Versa 2.

Moderator Edit: Clarified subject

[Guy_]

Hi @susrd2002 - You can always chat via the Fitbit App, Help & support section, Contact Customer support, to get help with a factory reset by button.

If it is new you may still be able to get a refund or at least a replacement if it is not working properly.

[MarreFitbit]

Hi there, @susrd2002. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. We're here to help you! 

To better assist you, please make sure you've performed the factory reset as instructed below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

If you keep getting the "Data not cleared, try & sync again" message instead of the Fitbit logo, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.