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How do I receive my weekly report?

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‎01-11-2022 06:30 - last edited on ‎12-18-2022 20:37 by Fitbit Moderator

‎01-11-2022 06:30 - last edited on ‎12-18-2022 20:37 by Fitbit Moderator

how can i have a week report on ny mail

 

Moderator Edit: Clarified subject

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‎01-13-2022 07:58 - edited ‎12-19-2023 08:55

‎01-13-2022 07:58 - edited ‎12-19-2023 08:55

Hi there, @jpvs. Welcome to the Community Forums. 

If you haven't done so yet, I suggest doing the following:

  1. Go to https://www.fitbit.com/user/profile/notifications 
  2. Find Weekly Summary, and make sure email is selected.
  3. If it's already selected, please un-check it and then save the changes. 
  4. After the changes are saved, please check once again the Weekly Summary option and save again. 
  5. Make sure the setting remains On. 

What you can do for the moment to see your stats is:

  1. Signing in to your dashboard.
  2. Clicking Log.
  3. Selecting Activities.
  4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

Please keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-13-2022 07:58 - edited ‎12-19-2023 08:55

‎01-13-2022 07:58 - edited ‎12-19-2023 08:55

Hi there, @jpvs. Welcome to the Community Forums. 

If you haven't done so yet, I suggest doing the following:

  1. Go to https://www.fitbit.com/user/profile/notifications 
  2. Find Weekly Summary, and make sure email is selected.
  3. If it's already selected, please un-check it and then save the changes. 
  4. After the changes are saved, please check once again the Weekly Summary option and save again. 
  5. Make sure the setting remains On. 

What you can do for the moment to see your stats is:

  1. Signing in to your dashboard.
  2. Clicking Log.
  3. Selecting Activities.
  4. Selecting the date range from the calendar tool in the upper right. Weekly progress reports collect data from Monday through Sunday.

Please keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-20-2022 01:14

In response to MarreFitbit

‎06-20-2022 01:14

This still didn't work for me. I followed the instructions and still don't get a weekly summary emailed weekly.

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‎06-20-2022 06:59

In response to suzi755

‎06-20-2022 06:59

Hi, many people are finding that weekly reports aren't working at the moment. There are topics on the Dashboard forum with more information.

 

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Not-receiving-weekly-emails-showing-my-weekly-s...

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