How do I remove the device lock feature on my Versa 2?

[emadjacent]

just recently charged my versa 2 after a year and a bit of not using, but i have had it for ages and i added the device lock a while before paying on watch was an option. i cant seem to find out any way of changing/removing the device lock without adding google pay, other than factory reset? is that the only option or is there something else i can do? ios user btw

any help appreciated, thanks in advance!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @emadjacent. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. I will do my best to help you!

Please note that if you have enabled the device lock you will not be able to remove it, only change or reset the password. As you mentioned, in this case, the only option is a Factory Reset. 

 When you reset your watch to factory settings:

• Data stored on your watch is erased, which includes all data that hasn't synced to your Fitbit account
• Installed apps and their data are erased.
• System settings and preferences are erased.
• Your watch is unpaired from your phone. To use it, you'll need to pair your watch with your phone again.

For more information, see How do I erase my Fitbit device?