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How do I set up a Versa with my Huawei P60 Pro?

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‎02-07-2024 05:13 - last edited on ‎02-09-2024 04:59 by Fitbit Moderator

‎02-07-2024 05:13 - last edited on ‎02-09-2024 04:59 by Fitbit Moderator

Good day, any recommendations on how to set up Versa with my Huawei p60 pro phone? 

Moderator Edit: Clarified subject

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‎02-07-2024 05:47

‎02-07-2024 05:47

Hello @AnnaK016, welcome to the Community Forums. I'm sorry to hear that your Versa is constantly disconnecting from your phone's Bluetooth. I understand how you must be feeling about having to do all troubleshooting steps mentioned so frequently, I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why won't my Fitbit device sync?

Also make sure that the Fitbit app as allowed to run in the background on your phone and check if your Huawei P60 Pro doesn't have a syncing issue listed in What should I know about using the Fitbit app on my Android phone?

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‎02-07-2024 09:21

‎02-07-2024 09:21

@AnnaK016   I'm certainly not an expert on this issue, but I read a lot about it when other users wrote about Huawei phones.  Huawei phones use a modified version of Android and the Google Play Store isn't on the phone.  Huawei p60 pro specs  There seem to be workarounds to put the Google Play Store on your phone.  Search the internet for help with this.  You need the Google Play Store in order to download the Fitbit app.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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