How do I turn off the device lock feature on my Versa 2?

[Cookie275]

How do you cancel or remove a device lock?

Moderator Edit: Clarified subject

[Guy_]

Hi @Cookie275  - you should be able to do this in the Fitbit App click profile photo and device photo and scroll to the bottom, device lock.

Failing that if you can't unlock the watch a factory reset with the button and start a setup all over again, to be avoided if possible.

[MarreFitbit · Accepted solution]

Hi there, @Cookie275. Welcome to the Fitbit Community Forums. 

Please note there's no way to delete the PIN code but reset or change it. For more information, see How do I reset or change the PIN code on my Fitbit device? 

The only way to get rid of this feature once it's activated is by performing a factory reset on your watch, as @Guy_ has mentioned. However, please take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

If you agree to that and still want to get rid of the device lock feature, please follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 
      
      

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device?