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How do I unlock my Versa 2 with my phone?

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‎08-06-2024 21:07 - last edited on ‎08-07-2024 03:49 by Fitbit Moderator

‎08-06-2024 21:07 - last edited on ‎08-07-2024 03:49 by Fitbit Moderator

My fitbit says unlock with phone. I dont know how to do that

Moderator Edit: Clarified subject

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‎08-07-2024 03:53

‎08-07-2024 03:53

Hi there, @Deedubu. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I will do my best to help you with this! 

Please note that if you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device with your paired phone. To do so, please follow the steps below:

  1. In the Fitbit app, tap the Today tab > Devices > your device.
  2. Tap Device Lock.
  3. Find the option to reset your PIN code.


If the above doesn't work, may I know if you unpaired your Versa 2 either from your phone or your Fitbit account? 

Maria | Community Moderator, Fitbit


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