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How do I unlock my Versa without a phone?

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‎04-30-2019 02:36 - last edited on ‎12-20-2021 18:31 by Fitbit Moderator

‎04-30-2019 02:36 - last edited on ‎12-20-2021 18:31 by Fitbit Moderator

Hi

 

I upgraded from the Versa and gave it to someone. Unfortunately it is now coming up with the message, “unlock with your phone”. Problem is that im overseas so i cant unlock it for them. How do I get around this? I have my fitbit account etc so can this help me?

 

Moderator edit: updated subject for clarity

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‎04-30-2019 11:57 - edited ‎05-19-2019 21:48

‎04-30-2019 11:57 - edited ‎05-19-2019 21:48

When you give the Versa to your friend,  did they   leave it on their Fitbit account?

If so they need to use their phone and the Fitbit app to unlock their Versa. 

This is done through the lock settings screen in the Fitbit app. 

The problem is,  is that they entered the in wrong to many times.

How do I use the device lock on my Fitbit device?

Learn about securing your Fitbit device with a PIN code.
 
Now if the tracker is still connected to you're account,  I suppose that they are using your Fitbit account and should now able to follow the same procedure. 
 
If not let me know cause we'll need to so a factory reset. 
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