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How do you Factory Reset a Versa 2 if watch face is completely frozen?

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‎01-12-2020 09:16

‎01-12-2020 09:16

My FitBit watch face has completely frozen and I need to Factory reset. How can I do it, as all advice is to swipe left/right to get to Settings, but mine is literally stuck on one screen and nothing helps it move. 

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‎01-12-2020 09:21

‎01-12-2020 09:21

Before resorting to factory reset, have you tried a restart , generally a better place to start than a full factory reset?  Just hold in the left button until you see the Fitbit logo, then give it a minute or two to complete.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-12-2020 09:23

In response to JohnnyRow

‎01-12-2020 09:23

Yes, tried that so many times. But then I run into all manner of other problems for unable to sync and unable to update tracker etc

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‎01-12-2020 09:31

‎01-12-2020 09:31

Hi @EJBP , since it's still under warranty, contact Customer Support. Regards kuzibri

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