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How do you get the versa to come on?

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‎11-12-2019 15:53 - last edited on ‎11-13-2019 04:48 by Fitbit Moderator

‎11-12-2019 15:53 - last edited on ‎11-13-2019 04:48 by Fitbit Moderator

Versa was turned off when grand daughter started a Apple Watch on phone.  Watch is turned off. How do I get my versa back on?

 

 

Moderator edit: format

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‎11-12-2019 16:08

‎11-12-2019 16:08

Hi @RCCruiser , in order to get your Versa back on your phone, you need to setup it all over again in the Fitbit app, cause the Apple Watch replaced your Versa. Word of advice: do not let anybody come near your phone and fool around with it 😄. Regards kuzibri

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‎11-13-2019 04:47

In response to SunsetRunner

‎11-13-2019 04:47

@RCCruiser, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa in order to turn it on.

 

I'd just like to know if you still need help with this or if you managed to get the issue resolved after following the troubleshooting steps that @SunsetRunner shared.

 

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response.

JuanJo | Community Moderator

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