12-21-2018
10:53
- last edited on
11-14-2021
18:34
by
EdsonFitbit
12-21-2018
10:53
- last edited on
11-14-2021
18:34
by
EdsonFitbit
I bought Fitbit Versa (color black, not that should have anything to do with the issue of
silent alarms) from Amazong during Thanksgiving Black Friday, used the silent alarms, different dates with different alarms and no problem.
Then my husband decided he wanted one, bought from Costco in Rosegold color this time and kept it for me & gave my husband the black version. He doesn't uses alarms. I had issues with silent alarms on the Rosegold color version - I could not get the alarm to shut off. I tried single tap, double tap, resets, uninstalling & reinstalling the app on my Pixel 3xl and nothing worked. Consequently returned it to Costco and got a replacement - rose gold color version thinking there was an issue with the original rose gold color model. Unfortunately, the same issue is happening. Silent alarm goes off and 9 minutes later it's acting like I snoozed it. Next 9 minutes later, I hit the button twice to silence it. Next 9 minutes later, alarm goes off and I let the silent vibration alarm runs its course. Lickily, since 9:45 am, no alarms, but I'm frustrated!!
How do you shut the alarm off??? I'm to the point of returning the rose gold version to Costco and getting the black version and hope that works. Any help would be appreciated.
Moderator edit: added label
Moderator edit: updated subject for clarity
12-21-2018 11:20
12-21-2018 11:20
Try a left side button press.
12-26-2018 14:41
12-26-2018 14:41
If I forgot to mention in my original post, yes, I did try a 1-push on the left side button. That however, acted like a snooze button and then 9 minutes later, the alarm would go off yet again. I finally used/pressed the lower, right side button, quickly 2x and that seemed to be the solution. No more snooze, no other alarm going off.