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How long should an update for Versa take on my phone?

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‎11-16-2019 05:50 - last edited on ‎11-18-2019 08:01 by Fitbit Moderator

‎11-16-2019 05:50 - last edited on ‎11-18-2019 08:01 by Fitbit Moderator

I started an update on my phone last night & it's not finished yet. When I try to go back it says "The firmware update is in progress. Please wait." Any suggestions about this?

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‎11-18-2019 07:59

‎11-18-2019 07:59

Hi there @Dutch1952, welcome to the Community Forums. I'm sorry for the late response. Updates may take up to an hour or more to complete.

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

I'd recommend taking a look at the help article: Why can't I update my Fitbit device? 

 

I've moved your post to the Versa Smartwatches board as there are more chances to get related replies here. 

 

Let me know if you need further assistance, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-18-2019 07:59

‎11-18-2019 07:59

Hi there @Dutch1952, welcome to the Community Forums. I'm sorry for the late response. Updates may take up to an hour or more to complete.

 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

 

I'd recommend taking a look at the help article: Why can't I update my Fitbit device? 

 

I've moved your post to the Versa Smartwatches board as there are more chances to get related replies here. 

 

Let me know if you need further assistance, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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