How long to receive replacement once FItbit receives returned device?

[lorraineg]

I saw somewhere that someone said to allow 5 days for them to process the return? So I'm figuring 5 days processing plus another week or so for shipping. Meaning I may be without it another 2-3 weeks?

It took a week and a half to go from my post office to FItbit (SUPPOSEDLY arriving there tomorrow).

[GrubbyDuck]

Contact support https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs with your ref number & watch you inbox for updates. It does say '7 - 10 working days' in the emails you should have received already.

Count yourself lucky!  More than not do not get a replacement but instead the 25% discount offer.

[lorraineg]

The only email I’ve received was the one with the shipping label.

[GrubbyDuck]

@lorraineg There should be a ref number with that email? Definitely one on the return label.  As said, please contact support & for updatea & status your return by either using chat or by telephone (office hours) via link already given. 

I've flagged your concerns to the moderators for no other reason than to help them & FitBit see you need further assistance.

[LiliyaFitbit · Accepted solution]

Hi @lorraineg @GrubbyDuck, it's nice to see you again in our Community Forums. 

@lorraineg I appreciate your participation in the Forums and sharing your concern and feedback on a return for a replacement process. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Usually a replacement is being sent within 5 business days after the package is received at our warehouse. Our Shipping team will be in touch with you when the replacement is processed. I appreciate your patience and understanding. 

@GrubbyDuck thank you for your helpful tips!

If you have any questions, feel free to let me know.