help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How often is the list of compatible devices updated?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2018 13:42 - last edited on ‎07-31-2018 05:04 by Moderator Alum

‎07-30-2018 13:42 - last edited on ‎07-31-2018 05:04 by Moderator Alum

I just got a brand new phone. The LG G7 ThinQ  and its not compatible with my fitbit versa. How often does fitbit update phones that are compatible with their device? I love my versa but now its kind of pointless if it wont sync to my phone.

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
3 REPLIES 3

‎07-31-2018 05:07

‎07-31-2018 05:07

Hello @missycook88, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention. Please note that many Android phones have all the hardware requirements to be a supported device but are currently not on our list of supported devices. This means that we have not tested it for compatibility and added it to the list yet. For the time being, we don't have an specific date or time-frame of when your phone model is going to be listed as compatible. The list updates fairly regularly once a device has been tested for compatibility.

 

While these devices has all the specifications to be compatible and are currently working with the Fitbit app, it's possible to come across some issues along the way. I appreciate your understanding while we work to improve this experience, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎09-01-2018 18:16

In response to MarcoGFitbit

‎09-01-2018 18:16

Its now September

 Has there been any movement towards getting this phone added to the list? Super dissappointed, husband and I each got one. Mine had to be returned, couldnt even get it started, after hours of trying.

Best Answer
0 Votes

‎10-01-2018 12:13

In response to MarcoGFitbit

‎10-01-2018 12:13

Will the Lg G7 Thinq be added to the list anytime soon? I'm having the same issue. I just spent way too much money for a paper weight that doesn't even hook up to my phone. Will this be resolved quickly? Or have you lost another fitbit customer because of your lack of compatible products?

Best Answer