How to add a versa that is already set up to my account?

[Nich42]

A few months ago I bought a Fitbit Versa and I was fairly happy with it. Yesterday I realized that it hasn't synced for around the past week. I looked up what other people did, and one person said to remove it from your account and add it back. So far I have removed it, but I haven't found a way to connect it with my account again. I have already set up the Versa, so I can't add it with the way the app is currently set up. Can I add it to my account again without having to do a factory reset and setup the watch all over again? If that is the only way, this needs to be fixed. Thanks in advance.

[SteveH]

If you go into the account section of the app (the icon looks like an ID card) then select "set up a device". You can then choose Versa and go through the process of adding it back to your account.

If you get syncing problems in the future a restart is a better option to removing the fitbit from your account as there is less risk of data loss. The restart process is:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

[Nich42]

I appreciate the reply, but this is what my problem is: My versa is already set up, so my phone doesn't recognize the watch when I go to the set up. If you know of another way to add it without having to set it up that would be great 🙂

[SteveH]

If you previously removed the versa from your account then you need to go through the setup again in order to reconnect the versa to your account.

If it is struggling to find the versa when you do this it's probably because of the original problem that led you to disconnect it in the first place.

Try restarting the versa and then connecting it again:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.