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How to connect device to a new WiFi connection

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‎12-31-2019 02:26 - last edited on ‎01-03-2020 19:17 by Fitbit Moderator

‎12-31-2019 02:26 - last edited on ‎01-03-2020 19:17 by Fitbit Moderator

i have the versa i just change wi-fi to bt and it not connecting to my bt wifi to update my phone and versa, 

what do i have to do to change the wifi and the versa when i go to the ip add on the watch it say wifi off 

thank you 

 

Moderator edit: Subject for clarity 

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‎01-03-2020 19:16

‎01-03-2020 19:16

Hi @lucy101, It's nice to see you again participating here in the Community Forums, welcome back. Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to check the information that's specified on our help article: How do I connect my Fitbit watch to Wi-Fi? Then, if you experience difficulties with such process, you can try the steps that are outlined on: Why won't my Fitbit watch connect to Wi-Fi?

 

Keep me posted and let me know if you have any additional questions.

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