After battling my Fitbit Versa for 3+ weeks, I've given up and need to request a replacement. What is the process for this?
Quick background;
App update in early December caused my Fitbit to no longer receive text notifications. I did every "self help" step found on here and the deep depths of the internet to no avail. Finally on 12/18 we received another app update that was supposed to fix this dilemma. I then was receiving texts, but no notification vibration. Again, spent countless hours researching, trying EVERYTHING and still not working. Last ditch resort, a factory reset. Well that was the death of my Fitbit Versa 😞 I have tried every trick and suggested tip; charged it for several hours. Held down the back on bottom right buttons, all 3 buttons for close to 10 minutes. Still, the most I've received as any kind of response was the red 0% battery notification for a brief minute - this is what started the charging for extended lengths of time, again to no avail. NO this is not a charger issue, nor a battery issue. Never had any problems with either. None of this started until I tried the factory reset. Sorry, I don't want to sound defensive but I want to stop any clueless suggestions that my charger is bad, needs to be cleaned, etc. Trust me...I've TRIED IT!! I've tried everything and am at my wits end and feeling terrible that I can't get it to work. I have a sick family member and have relied on my text notifications on the Versa for updates since I'm unable to use my phone while working. This is causing anxiety and frustration. I am real close to giving up and investing in a Samsung smart watch.
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