How to delete friends messages from the Fitbit app?

[Darkhouse]

How can I get rid of past and current messages on my versa? Without waiting for 30 days?

Moderator edit: updated subject for clarity

[LizzyFitbit · Accepted solution]

Hi @Darkhouse. It's great to have you on board.

Thanks for your question. Let me clarify that you can manually delete the messages received on your Versa without needing to wait 30 days. To delete 1 notification, tap the notification > Clear. And to delete all notifications at once, swipe to the top of your notifications and tap "Clear All".

Just note that if you clear a notification from your Versa, the notification will also be removed from your phone's notification center. The same if you clear a notification from your phone, the notification will be removed from your Versa.

Catch you later!

[Darkhouse]

Lizzy,

under the current program you cannot delete friend messages via the fit bit app.  Customer service confirmed this thought several calls.   So no actually it can’t be done. 

[LizzyFitbit]

Hi @Darkhouse. It's nice to see you here. I'm sorry for my delayed response.

Thanks for taking the time to contact our Support Team. Let me clarify that the steps posted above are to remove any notification that is on your Versa. If you meant to say the Fitbit app, currently they're automatically erased after 30 days or when you receive new messages from your friends. I'm sorry about this and be sure that our team will keep working on the Fitbit app based on your feedback.

If you have another question, feel free to let me know.

[Kapohaku]

I know what you mean. You answered my question, thanks 

[Darkhouse]

No worries, and it doesn’t delete at 30/60/90/120+’days but who’s counting 🤣

[LizzyFitbit]

Hi @Kapohaku, welcome on board. @Darkhouse, I'm glad to see you again.

@Kapohaku, thanks for taking the time to read the suggestions posted in this thread. @Darkhouse, also thanks for sharing your thoughts. I understand how you're feeling about not being able to delete the messages from the Fitbit app. Let me share with you that we are always striving and working on our products based on the feedback that is submitted here in the Community Forums, as that helps us to evaluate our procedures to make sure that we are delivering what our users want and need. 

I'll be around if you need anything else.