Sorry about the bad English above - system in use does not allow me to edit my original post to clean up my typing errors. Hopefully this is better since I composed it outside the Community forum entry field and pasted it in. I am still fustrated with Fitbit and its processes implemented to support its products. I am an engineer with many years of experience and what I see is very fixable and with today's software capability, boardline negligence for having the current support system in play. I have been with Fitbit since 2014, and used more than one of thier products evolving to current smartwatch Versa 3 that I currently have. I get this display with down arrow while I am at work and no touching or sliding finger and rebooting would get rid of it (it had 63% battery charge -so not the issue my predvious smartwatch had when it got low on battery charge). When I get home where I can access my wireless Internet so can fix it, I search Fitbit web site site and Versa pdf manual, nothing I could tell that matches what my screen was showing to help me resolve the issue - next start online chat with Fitbit - 7 minutes later, waiting to get my account up - asking me my country while looking at screen I was already logged into my account and see on screen, my country - so I disconnected - useless - not even get to point of describing issue to representative - Proposed solution, have information of the active account already provided to the Chat Fitbit representative instead of wasting user time.
Next up, phone support - told to use " +Set up a device" in the Fitbit app to recover that it lost the pairing to my phone's bluetooth - Proposed solution, add a Bluetooth settings functionality in the Versa 3 area next to where it has Wi-Fi settings under General (Bluetooth is not hard to do - my cars and headphones set up and redo Bluetooth).
During the update process I had to redo wireless settings for it to update - Proposed solution, add a selection "Re-provision existing device" in Versa 3 area of Fitbit app so not need to do " +Set up a device" (it should be able to use existing wireless setup in this situation) once the Bluetooth got reestablished.
I was told it would not loose data in this process. Well since this was almost 1am and it was updating via Bluetooth, I went to bed. Next morning get up and found Versa screen with the down arrow again but this time app showed it needed a firmware update - oh boy not again. This time I went to wireless selection and made sure it was working and then did update via firmware update selection - 20 some minutes later after it finished updating I see watch face on my Versa - horray! - the orignal watch face it came with when brand new - I found I had to redo the colors setting on my favorate watch face and I had to select Update buttons on all the apps I had previously installed for them to appear on my Versa again. I selected sync multiple times and successfully - but no data was collected since last time it was synced (last weekend) so it was apparent to me it lost the data for the week. I called phone support requesting to file a complaint and in of the discussion to make sure Versa would not show the down arrow again I needed to do a factory reset on the Versa so another update process ventured. Later on I discovered none of the apps had any of the settings that I done before, the To do list app is empty , the bar codes app - no longer has my bar codes, and so on. Proposed solution - store those app settings in the Phone Fitbit app or Fitbit server and download them back into the Versa or other Fitbit smartwatch when it is updated (work effort once type of thing).
I was shocked and now fustrated with Fitbit on what I observed. This solution above would provide better product support for the following sceanrios: a. what happened to my Versa,
b. if smartwatch replaced due to failure (warranty work recall replacement, etc.),
c. or got replacement Fitbit smartwatch going to a different model (I did earlier this year).
Understanding not all apps work on all models of smart watches but some do work on all models ie. flashlight app.
If smart phone vendor can do this, so can a smart watch vendor.
This write up would not be on the Community forum if I had gotten the survey email I was told I would get to put this information in.
Please forward this to someone who works at Fitbit that can do something to make their products better. Thank you for your time.
