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How to get firmware 32.70.714 for my Versa?

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‎01-16-2020 19:51 - last edited on ‎01-18-2020 06:39 by Fitbit Moderator

‎01-16-2020 19:51 - last edited on ‎01-18-2020 06:39 by Fitbit Moderator

Both my wife and I have the original Versa though she got hers first.  Hers was updated to 32.70.714 a while back and mine has not been updated yet.

 

How can I get the update?

 

Thanks

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-18-2020 06:39

‎01-18-2020 06:39

@lmbabus, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

 

Regarding the inquiry about the firmware update on your Versa, I'd like you to check out and follow the steps that are listed in this help article which explains how to update your watch.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎01-18-2020 07:02

‎01-18-2020 07:02

@lmbabus You do not want the new software update, especially if you have the original Versa! That's the software that has been crashing the original Versa devices. Do not update to the 32.70.714 software!!!!

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‎01-18-2020 07:39

In response to mlharris

‎01-18-2020 07:39

I have had NOTHING but trouble with my Versa since it updated. H E L P

 

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‎01-18-2020 08:02

In response to Tarri

‎01-18-2020 08:02

@Tarri there is nothing you can do to fix the problem. The best advice the Fitbit company has been telling customers is to get a replacement (if it's still in warranty) or buy a new device (if it's out of warranty). The moderators have been telling people in the forums that the company is looking for a solution to this problem, but considering the problem has been going on for at least a month, I don't ever see a solution to this problem. 

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