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How to get out of Watch Face section of the app

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‎03-11-2019 02:59 - last edited on ‎03-12-2019 08:31 by Fitbit Moderator

‎03-11-2019 02:59 - last edited on ‎03-12-2019 08:31 by Fitbit Moderator

I selected a watch face for Versa but didn't realise it was paid for. I don't want this watch face now. I can't get out of mode where it asks for me to enter a code on the watch to continue. I can't select a new watch face from app as they are all blocked out currently. What is the solution please?

 

 

Moderator edit: Clarified Subject and Labels

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‎03-12-2019 08:29

‎03-12-2019 08:29

Hello @SueSki.

 

Let me help you get out of that section of the app. I will be moving this thread to the Versa board as I think it is better suited for it.

 

The first thing I'd recommend is that you force close the app.  You can click here for instructions on how to do it with iPhones and click here to do it with Android devices. That should let you reopen the app with everything working correctly.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎03-12-2019 18:08

In response to LanuzaFitbit

‎03-12-2019 18:08

Thanks lease close off job. All done now :heavy_check_mark:
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‎03-15-2019 09:14

In response to SueSki

‎03-15-2019 09:14

Hello @SueSki.

 

I apologize for the delay in my response. Glad to read that the steps that I have recommended definitely help you out. 

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users, maybe something will pique your interest.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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