help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to get the GPS working when cellphone isnt unlocked?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-18-2020 11:48 - last edited on ‎05-10-2023 04:08 by Moderator Alum

‎03-18-2020 11:48 - last edited on ‎05-10-2023 04:08 by Moderator Alum

Hi! 

How to get the GPS working when cellphone isnt unlocked?

How to get the heartfrequens working perfectly? I dont get the right puls when i am exercising. 

 

 

 

Moderator edit: subject updated for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎03-18-2020 13:21

‎03-18-2020 13:21

@Janamsk What's your phone model? You need to make sure Fitbit service is running in the background and is not getting killed. If you're on OnePlus, Huawei, etc you may ran into some issues as they're known for aggressive background process management. Re your heart rate, why do you think you're not getting the right readings? What type of exercise are you performing and what's your HR? Perhaps you could attach some screenshots?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes

‎03-20-2020 09:16

In response to Marrrmaduke

‎03-20-2020 09:16

I have a samsung s10, i know my HR isnt accuratly shown as i am running it shows around 80. And i am quite certain its more than that.

Best Answer
0 Votes

‎03-20-2020 09:43

In response to Janamsk

‎03-20-2020 09:43

@Janamsk do you ever lose bluetooth connection i.e. are unable to sync or receive notifications? Have you tried rebooting your tracker several times as described here?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes

‎03-30-2020 08:16

In response to Marrrmaduke

‎03-30-2020 08:16

Hi! I loose bluetooth connection quiet a lot and i rebooted the tracker and the app. 

Now my next problem is that steps and distans are not the same. Today I took 1770 steps and the tracker says 10,3 kilometres. What to do? 

Best Answer
0 Votes