How to repair a cracked screen?

[Roxanne89]

Has anyone on here ever needed their Fitbit Versa screen to be replaced due to a crack? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Roxanne89. Sorry for the delayed response.

I regret to hear that your Fitbit Versa screen is cracked. Currently, there is no reparation center to fix damaged Fitbit products or to replace the screen. I noticed that you've been in touch with Customer Support recently. I'm pretty sure they will do their best to provide a high level of support as soon as possible. Thank you for your patience in the meantime.

If you have any question, please don't hesitate to contact us back at any time.

[Roxanne89]

If there is no reparation centre to fix or repair damaged Fitbit products,
what do you do then? Replace them? I am panicking now as I absolutely love
the device and feel all heart broken.


Virus-free.
www.avg.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

[EdsonFitbit]

Thanks for your question @Roxanne89.

If after following our troubleshooting steps your issue is still not resolved, we evaluate your case to see if you are eligible for a replacement. Our team will be in touch with you soon.

Please let me know if you need further assistance.