How to set up a Versa 2 if I already have an Alta?

[Woeduck]

I have a fitbit alta registered on my phone, laptop and tablet and now have bought a fitbit versa2. When I try to log into fitbit for the versa2 app  I am being told I can;t use that email address or password because it is already being used. How can I download the versa2 app.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Woeduck Welcome to the Community. Thanks for the details mentioned, I'm glad to hear that you bought a Versa 2. 

Since you already have an account created, in this case you will need to set up your Versa 2 in the same account that you have your Alta. If you want to use both, check this article to learn more about it: Can I use more than one Fitbit device with the same account? 

If you want to set up your Versa 2 using your Fitbit app do the following: 

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you want to do the procedure using Fitbit Connect, follow these steps: 

1. Click the Fitbit Connect icon   located near the date and time on your computer. 
2. Click Open Main Menu...
3. Click Set Up A New Fitbit Device.
4. Click Existing User and log in to your account.
5. Choose your device and follow the on-screen instructions.

I'll be around if you have any additional questions. 

[SunsetRunner]

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[Woeduck]

Thank you all for your replies. Tried a bit of all of them and managed to add it to the existing account. Cheers.

[SilviaFitbit]

@Woeduck Thanks for getting back. I'm glad to hear that you managed to add your Versa 2 to the existing account. 

Hope I can continue seeing you around 😀. 

[fastenerman]

trying to set up my new Versa 2 on existing account and I am following instructions to do that but when the screen pops up asking which fitbit tracker are you setting up ?  it doesn't have Versa 2 icon to choose. 

[SunsetRunner]

Update your App to the latest version.

[Woeduck]

Hi Thanks for your reply. All good now. Done Thanks anyway. Cheers

[Woeduck]

Hi, All done now. Thanks all the same. Cheers

[Woeduck]

Hi, All done now. Thanks all the samw. Cheers