How to stop clock face installation

[leftcoastwalker]

I selected a new clock face to install but for some reason the installation keeps failing and it says try again later. However, it continues to keep trying to install, which is apparently blocking me from going back to my old clock face or installing a new one. When I press the left button it says “clock error” and tells me to go to the mobile app and install another clock. But when I do that it says it’s busy installing a clock and try again later. I have tried restarting the Fitbit without effect. (I just updated the OS - silly me to have tried two things in one night.). I need to stop the current clock installation but don’t know how to do it. 

[Marrrmaduke]

@leftcoastwalker normally if you open the app, tap on versa icon, go to clocks, it should ask you if you want to continue installation. Choose later. Then select a new clock and tap install. Can you sync without issues? The fact that the clockface is stuck during installation might be related to poor Bluetooth connectivity.

[WorkinT1961]

I hit later but it doesn't stop.  Also want to delete the ones that don't complete.

[dwstolberg]

having the exact same issue. 😞

[WorkinT1961]

Mine won't install because I don't want the free.  Not it won't stop installing either.

[WorkinT1961]

I know why.  I want it to stop so I can use the one I had or another one.  Hitting later doesn't work

[Marrrmaduke]

@WorkinT1961 @dwstolberg are your trackers syncing without issues? When was the last sync (open Fitbit mobile app, tap on the Versa icon, scroll down to the sync section)? Do you receive notifications without problems?

[Lily2019]

Is there a resolution to this problem yet? I just got a Versa and I have the exact problem. Went through all the suggestions listed but still cannot stop or delete the current installation.

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@leftcoastwalker wrote:

I selected a new clock face to install but for some reason the installation keeps failing and it says try again later. However, it continues to keep trying to install, which is apparently blocking me from going back to my old clock face or installing a new one. When I press the left button it says “clock error” and tells me to go to the mobile app and install another clock. But when I do that it says it’s busy installing a clock and try again later. I have tried restarting the Fitbit without effect. (I just updated the OS - silly me to have tried two things in one night.). I need to stop the current clock installation but don’t know how to do it. 

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[SunsetRunner]

Does FitBit every reply with answers?  I have the same issue along with not being able to sync.  I removed the tracker and added back and it recognized and sent a code to sync, but, will not sync. I also reset the tracker in the charger few times.  Any ideas? 

[ren_kitty]

having the same issue and it is preventing the versa from synching

[Fernandabs]

After some tries, it finally worked!! I clicked “later” and then chose a free one from fitbit and it worked 🙏

[Catmen]

How to stop a clock face from install.

[HannahHarrelson]

My issue was selecting the clock face from the My Clock Faces screen. It was doing the later or continue thing, so I went to all clock faces and downloaded one I didn't have, and then from All Clock Faces I picked the one I wanted that I already had downloaded (instead of from My Clock Faces) and switched to it and it worked just fine

Edit-

I just tried to change it again and now I can't load any clock faces so idk. 

[ddinnell]

Has anyone found a definitive answer yet? I know some people have tried downloading new watch faces and had sucess, but nothing has worked for me yet. I've tried restarting multiple times (both my Galaxy s10+ and my Versa 2), downloading new watch faces, etc. I am loath to try a factory reset or uninstalling the Fitbit app from my phone, but I don't know what else to try. The app's constant attempting to switch the interface seems to be draining the watch battery too. I've only had it a little over a day and the battery is down to 37%.

[HogNation]

Same issue on my Versa 2.

I ended up uninstalling the app from my phone. Reinstalling. Turning of the Versa 2 then turning it back on. Solved the issue. I lost no data in my app or watch in the process. Thank goodness!

Hope this helps some of the other users having this issue.

Peace!

[Zee868]

this worked for me!

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@HogNation wrote:

Same issue on my Versa 2.

I ended up uninstalling the app from my phone. Reinstalling. Turning of the Versa 2 then turning it back on. Solved the issue. I lost no data in my app or watch in the process. Thank goodness!

Hope this helps some of the other users having this issue.

Peace!

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[Horsez67]

I also have a note 10 and versa 2

[jp13]

I tried that but nothing works and it won’t sync.  Very frustrating.  I have 4 clockfaces that are trying to install and there’s no way to cancel them.  

[Horsez67]

How much battery do you have? I plugged mine into my charger and it finally downloaded.

[UP33]

I was having the same issue, I went on my watch to the "clocks" icon, and picked my original watch face. Then went back to the app on my phone and it allowed me to stop the installation and remove it.