How to transfer music from Mac to Versa?

[UnicornGlitter]

 Hello everyone, I know this issue has been posted many times but I haven't found any solutions. I have a MacBook Air and a Fitbit Versa. I picked the Versa partially because I you can download music onto it and after being gifted a bluetooth earphones for xmas I have realised it is impossible to get music onto the versa. My MacBook Air is bluetooth enabled and won't find my FitBit when everything other gadget does. A lot of solutions involve downloading the FitBit connect App. It is not available on the Mac App Store! If you do find a way to download it the versa isn't listed as a device. One FitBit admin stated to use the FitBit app on a mobile device, however I tried that and it says it music transfer must be completed using a desktop. This is ridiculous! I am really frustrated. This seems to be a common problem so has anyone managed to find a way around this or do hundreds of people have a FitBit with an unusable feature on it? I'd be grateful for any advice. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @UnicornGlitter, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums an for sharing your experience with us. Please note that to download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit desktop app for Mac: Fitbit Connect app. Keep in mind you can only transfer files that you own or don’t require a license.

To download music and podcasts to your watch, create at least 1 playlist of songs or podcasts in iTunes, make sure you approve the app to share playlists with your watch:
Open iTunes on your computer > Edit > Preferences > Advanced > Share iTunes Library XML with other applications > OK.

In order to transfer Music from your Mac, first connect to WiFi:

Make sure your watch and your Mac are able to be connect to the same Wi-Fi network:

1. From the Fitbit app dashboard, tap the Account icon > Versa
2. Tap Wi-Fi Settings.
3. Tap or click Add Network and follow the on-screen instructions to add your Wi-Fi network or check the Network list to make sure it’s already listed.
4. Tap the network name > Connect.
5. To see which network your computer is on, click the Wi-Fi symbol on your screen. Connect to the same Wi-Fi network as your watch.

If you have trouble connecting your watch to Wi-Fi, see Why won't my Fitbit watch connect to Wi-Fi?​

After that, install Fitbit Connect:

Install a free software application called Fitbit Connect that lets you download music and podcasts from your iTunes Library to your watch. 

1. On your Mac, go to http://www.fitbit.com/setup.
2. Scroll down and click the option to Download for Mac.
3. Double-click Install Fitbit Connect.pkg. The Fitbit Connect installer opens.
4. Click Continue to move through the installer. 
5. After the Fitbit Connect window appears, we can continue

Now, we're ready to transfer Music from your Mac computer to your Versa:

1. For best results, sync your watch in the Fitbit app, and then disable Bluetooth temporarily on your phone and computer.
2. Plug your watch into the charger.
3. In the Fitbit Connect window on your computer, click Manage My Music.
4. If prompted, log in to your Fitbit account.
5. On your watch, open the Music app and then tap Transfer Music. Note that you may need to scroll down to see the transfer button.
   
6. Wait a few moments for your watch to connect. Note this can sometimes take a minute or two.
7. When prompted, follow the on-screen instructions on your Mac to choose the playlists you want to download to your watch. After you choose a playlist, the download starts automatically. If your playlist doesn't appear, click the refresh icon and try again.
8. Note that if you take several minutes to pick your first playlist, Wi-Fi may disconnect to preserve your battery. Tap the Transfer Music button again to reconnect and continue choosing your playlists.

I hope this can be helpful, give it a try and keep us posted in case you need anything else. 

[UnicornGlitter]

Thank you for your reply but when go to the App Store on Mac it tells you FitBit Connect is not available for Mac so your reply doesn’t help me. Until you sort out the FitBit Connect issue for Mac there is no way to get music onto the Versa it is an issue many many people have complained about and FitBit don’t seem to be doing anything to solve it.

Sent from my iPhone

[lenlen1]

I am having the same problem now and fit bit customer reps are basically no help. I am so frustrated., I am ready to throw this versa 2 in the drawer and go buy an apple phone. We’re you able to get this issue resolved. I have a 2010 MacBook Pro. Any suggestions would be appreciated. Lenny

[lenlen1]

The issue could be resolved by having an app in the Mac store the same way Microsoft does. What is Fitbit doing about this? I am ready to toss this watch and get an Apple Watch. This is pure nonsense. Lenny

[Jasoninnyc]

In addition to the challenges mentioned by others, the above instructions keep referring to iTunes, which is outdated.  Apple replaced iTunes in 2019 with the Apple Music app, which provides no option for sharing music lists.  What is the workaround for accessing music to transfer to the Versa2?

[Wyldkitty]

wow I just got my versa 2 this past xmas and these messages were from 2018!! I am having the same issues ...WHY hasn't this been addressed and corrected yet???

[FitbitUser104]

Only workaround is to throw this watch in the trash can and get a garmin or apple watch