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I recently brought a fitbit versa and it locked itself saying that i need my phone to unlock it. Then i tried to change the pass code but said their was an error to connecting i turned my phone off completely and tried to do it again but failed. so i unpaired it from my device and now i can't pair back because i can't see the four digit code because the versa is locked. I keep on trying to factory reset the fitbit by holding down the button and then releasing the bottom right when the logo disappears but i never get a strong vibration to reset again. The watch has become useless for me and i am starting to become annoyed. If you have any suggestion please help me. thank you 🙂
if they now there is a problem then they are pathetic in following up reports made in relation to this problem. still no 'level 2' support as yet [whatever that means]
I ended up exchanging it for another Versa. The new versa updated totally differently to the first one and it works fine. Yes the problem has been around for awhile according to posts I've seen and I was told they're working on it! Don't hold your breath.
I'm having the exact same problem. Also waiting for technical support to get back in touch. I can't see any magical button press fixing it. It's going to be a warranty job.
I have the same problem and I don’t know what to do I’m scared and I really don’t want to have to return or trade. 😞 I feel like I’m gonna cry 😞 please help
Facing same problem.. please give some solution as in India there is no customer care to whom I can contact .. I am trying to unlock it from last 6months but still not able to do it
