How to unlock a locked Versa?

[Sal71]

I purchased a new Versace today - 😁

i had of all set up & working beautifully 

I then tried to change band and it ended up having some missed pin attempts 

it is now locked 

watch says unlock with phone

wheb I go to phone app & to tomdebive blocked it will not accept my new password 

so frustrating 

Moderator edit: updated subject for clarity

[Mitimini]

its not working for me the article is not mentioning what is required to do when in the mobile app it doesn't show Lock Device. 

so literally I can not do any thing with my versa and it is locked and cant unlock it.

pls do give me your recommendation 

[Leebygrace]

Hi may I know how u unlock device 

[jampalha7]

what is the error displayed ? What did you do?

--
Cher

[harshj]

Did you get the solution for this. I am having the same issue.

[harshj]

Hi I am using this device from last 1.5 years but from last 6-8 months i am not using this device. 

I tried connecting this device now, but somehow fitbit removed my account. Now i need to setup versa again to start the device. But earlier i had locked the device with pin. Now it is asking me to unlock your device with phone and phone doesn't have device setup.

Now i am trying to setup my device again, i able to see the 4 digit pin on the device because everytime i get the pin on device it ask me to unlock you device with phone. I stuck in the cycle. Can someone please help me to resolve this issue.

[Leebygrace]

Hi Harshj,

u may contact the support problem will soft.

[DMC65]

The support team will give you this process!!

[jampalha7]

I suggest you write in to twitter versa account, there the administrator is
very efficient.there was some buttons to press to set it up

--
Cher

[Leebygrace]

Thank for your reply.i get contact with support team

my problem still unsoft wait for replacement from Fitbit. 

[TheVikrant]

A few months ago I gave my uncle a Fitbit versa as a gift, now the versa is locked and showing the message unlock with the phone. But the problem is that the uncle's phone does not have a versa device connected in Fitbit application. So we don't have the reset pin option, and to reset the PIN we have to connect versa first but the PIN is being considered while connecting and the pin is not displayed on the screen of versa. So tell me how can I unlock my Fitbit versa?

[DMC65]

Not sure on this one I just know how to set pin by a phone

[TheCloser]

Still having the same problem with it all these years later, and STILL WAITING for Fitbit to get back to me.  Not happy with my purchase.  No support on how to fix it.  Am I likely to buy another one?  Not likely.  Still... I'd LOVE IT if someone ACTUALLY ANSWERED this question, rather than just having it posted on this product help forum and marking it 'Answered' when it's not. 

I can't pair it to the phone because instead of displaying the PIN number, all it does is show on the screen the message 'Unlock with Your Phone'.  Ummm... it's a bit hard to unlock with my phone WHEN IT'S NOT PAIRED TO IT!!!!!   SO FRUSTRATING!!!!!

[Siobhain]

Hi there, 

I gave my brother my old Fitbit versa 2 and I deleted it from phone. It now says unlock with phone on it with a red screen on it. Can you help me with this please 

[anita5058]

hey, i would like to ask you, i have same problem, how did you managed? thanks

[jampalha7]

I wrote in to their twitter admin n they reply well

[CharlierSt]

How did you solve it?

[TheCloser]

Still haven’t! Won’t ever buy another FitBit.

[jampalha7]

write to twitter and their admin inform in=mmediately

--
Cher


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[LiliyaFitbit]

Hello everyone. For all of you who are new to the Fitbit community, welcome. 

I appreciate the details mentioned and the troubleshooting performed. Thank you for sharing the solutions and tips to help other users. I understand that this can be very frustrating, your feedback and comments are greatly appreciated. If you're experiencing this issue, please follow the steps provided in the Best Answer. If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

Have a nice day.