How to unlock a locked Versa?

[Sal71]

I purchased a new Versace today - 😁

i had of all set up & working beautifully 

I then tried to change band and it ended up having some missed pin attempts 

it is now locked 

watch says unlock with phone

wheb I go to phone app & to tomdebive blocked it will not accept my new password 

so frustrating 

Moderator edit: updated subject for clarity

[jewelmiss]

Yes thanks for a clear and concise response to that locked Versa Fit bits. It was very frustrating and I eventually was able to reset my pin, may have even removed the device and set it up again, however it never hurts to also turn your phone off and then power it up again. One thing I never saw in the tutorial videos, most of them never shared what the “one through nine numbers” were on the Versa. That’s how I locked my phone because I kept hitting it 10 times not knowing what to do. Those numbers are for you to input your pin, the one that you had previously set up in the beginning.

Thanks to all as mine is working but the jury is still out in comparing it to the Apple Watch. Fit bit should have step-by-step instructions setting these smart watches up. I think that would avoid a lot of the frustration as the tutorials are not always slow enough or complete enough because they’re assuming you’ve had prior fit bits.

Sent from my iPhone

[Leiryfish]

I managed it by logging out of my account on the app and them logging back in. The was the last steps I hadn't tried so I thought what the he'll why not. It worked! Super excited!

[Bella032]

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@Sal71 wrote:

I purchased a new Versace today - 😁

i had of all set up & working beautifully 

I then tried to change band and it ended up having some missed pin attempts 

it is now locked 

watch says unlock with phone

wheb I go to phone app & to tomdebive blocked it will not accept my new password 

so frustrating 

---

I was experiencing the same problem today and I held in all 3 buttons at the same on the Fitbit Versa while having the Fitbit app open, it then suddenly unlocked itself. I wasn’t expecting that, but hey it worked so I’m happy. That May work for you? ☺️

[VH_McGee]

I went on to the Fitbit website and deleted my credit card from my account then it was unlocked.
Thanks to all 👍🏽😉

Sent from my iPhone

[Pamaholic]

Hi Roberto

I've tried all (except changing platforms. I'm on Android and do not have an iPhone) the troubleshooting instructions listed on this thread and my Versa is still locked. Do you have any more ideas on how to unlock my Versa? I get a message 'Error connecting to Versa' when I enter a new PIN.

I inadvertently locked it the same way as others on this thread, while changing the strap.

Thanks in advance for you assistance

[jewelmiss]

I will try an option that just worked for me a couple days ago. I have an iPhone 10 and I went into the Fitbit app on my phone. In the Fitbit app under the “Account” section, I clicked on “Versa” and scrolled down to “device lock.” If you cannot find the “Account” section, let me know. It should give two options besides changing your PIN. It should say “enabled (recommended)” or “Enabled for Fitbit Pay”. I changed it from “enabled recommended” to the “enabled for Fitbit Pay” and waited a few minutes and then my Fitbit unlocked. Hope it works for you!

Sent from my iPhone

[Deep27]

Hi there, 

my fitbit versa got locked & I am iPhone X user. I tried setting up new pin but keep coming as change pin failed. I have logged out & switch off & on my phone but still no luck..need urgent help. 

[VH_McGee]

Hi,
I ended up going on to the Fitbit website. Logging in then deleting my Fitbit pay.
It unlocked my Versa.
I hope that helps.

Sent from my iPhone

[EmilyRy]

Try going onto the website on your laptop and remove the credit card. Restart your phone. The resync the app. Good luck!


Moderator Edit: Removed Personal Information

[Solecita23]

Thanks for your tips, I’ve follow your instructions and yes it works!

I was freakin out as I’m on a trip and it’s been few days struggling with my blocked versa. Finally now,  everything is back to normal.

what I did: login to Fitbit versa website, disable paynment. Then went back to Fitbit app and reset pin (finally allowed me to) and that’s it, then enter your credit card details again as you would do when you first setting up your device for payments and done.

[Kaelib]

OMG You’re amazing! It worked!

[jewelmiss]

Thank you!! Frustrating, isn’t it!😃

Sent from my iPhone

[RobertoME]

Hi everyone, my apologies for the late response and thank you for reporting that you were able to unlock your Fitbit Versa by deleting your card information through the web Dashboard and later on, resetting the PIN through the Fitbit app.

I'm marking one post as a solution, for other users who might experiencing this issue, however I really appreciate all your contribution in providing these workarounds and this will be super helpful for other in need of help.

See you around and stay awesome.

[L1955]

I do not want to use the pay feature,

I have nothing preset

[Kaelib]

Possibly go to the dashboard online and double check as it may be active but no card added

Moderator edit: personal info removed

[HLAMcK]

I did all of these steps and it’s still not working.  Does anyone have any advice?

[HLAMcK]

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@RobertoME wrote:

Hello there everyone, my apologies for the late response and I'm seeing some of you are still having troubles to unlock the Fitbit Versa due to the PIN failed to change in the Fitbit app.

The regular way to turn on device lock or reset your PIN code in the Fitbit app: Is From the Fitbit app dashboard, tap or click the Account icon located in the right upper corner > Versa tile > Device Lock.

Now, I'm aware you have tried this already and you got an error. In this case a good workaround that I was able to test on my own, is like @razerf15 mentioned earlier here. Special shout out to you for these instructions.

However for those who are trying these indications, keep in mind this has to be done from the Fitbit.com Dashboard in the Fitbit Pay section. You can use this link for easy access and if you are not able to do this from a computer, you can always use the dedicated web browser of your mobile phones.

I'll will pass all your comments about this behavior to our teams in order to review further.

See you later and I will visiting this thread if you need more help.

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I am trying all of these steps and still getting “device authentication failed” when I hit “Change” for changing the PIN.  I also tried turning my phone off and on again.  I have an iPhone.  Any other advice?  When I hit “deactivate Fitbit pay” it says it’s deactivated at the top but when I go back in, I still have the “deactivate” button.  Maybe that’s the problem?  

[HLAMcK]

I finally got these steps to work.  I had to activate my IPHONE passcode in order for these steps to work.

[Emmyanne11]

Thank you!!!! This worked!!!

[Kerriyam]

I had same problem when my Versa locked had to unlock using my phone click on versa symbol on phone on Fitbit app scroll down where it said blocked had to put phone passcode in first then new fitbit versa passcode hope this helps