How to unlock a locked Versa?

[Sal71]

I purchased a new Versace today - 😁

i had of all set up & working beautifully 

I then tried to change band and it ended up having some missed pin attempts 

it is now locked 

watch says unlock with phone

wheb I go to phone app & to tomdebive blocked it will not accept my new password 

so frustrating 

Moderator edit: updated subject for clarity

[LauM]

Hi, 

I cannot unlock my versa as I also was logged out from my fitbit account in my phone. 

So, my versa is locked and says unlock from phone but my phone's account is gone and needs a code that the versa displays but because it is locked is not letting me open my account again through my phone and unlock my versa... Can you help me please?

Thank you! 

[DMC65]

Sorry I only know to use phone to open

[jampalha7]

Sorry about that. Looks like someone just snagged the last Fitbit chat representative.

If you can, please call us at (877) 623-4997.

[jampalha7]

You may want to write to FitBit admin via twitter , it shall take less than 7 hours , I got back at around 3 hours later. thing is if u have fitbit pay (with credit card added) it might need their help to reset for u and follow the instruction (detailed) they sent to u via email.

[Bec82]

Thank you for sharing! I was going mad until I read your post. I tried everthing else, and yep - turned out I just had to enter my phone's lock pin number instead! 

Moderator edit: format

[jampalha7]

Hey haha it wasnt the case for me it was a unsmart move for me in cc
removal so the unlocking part was needed some hard reset from the admin
help and advice via fitbit twitter team

[DMC65]

So glad it helped

[Chakkitty]

Hi, My versa shows unlock by phone but I deleted my versa from my phone and am struggling to unlock it. Please can you suggest me how can I unlock it. Thanks in advance.

[AdithyaR]

Hi Aless,

I have had a fitbit Versa since Dec 2018 which my wife got as a gift from her employer. It was working well till April when it locked me out and since then i have not been able to get it to work. My wife has been following with your support team but the response has been appalling despite giving all proofs of purchase and ownership, that she gave up. You guys keep thinking that it is a stolen device and hence locked me out even though all proofs have been submitted. But I still am hopeful that you can fix this.

This is the details of the complaint number : Fitbit Inquiry - Versa - Device lock - #30833722 [ ref:_00D40N2lj._5000b1TsRpa:ref ]

[AdithyaR]

@AlessFitbit 

[JT77User]

I followed the instruction above but on my Fitbit Versa, there is no option for the Device Lock. How do i unlock my device?! This is quite frustrating.

[jampalha7]

Go to twitter write to their svc. They do reply.legit solution.

[CaronK]

Hi,

Does anyone know how I can unlock my versa that isn't connected to my phone?

Please help!

Thanks

Caron 

[ArtinTampa]

I have the impossible mess.  I changed the band, got locked.  I then removed the credit card which apparently removed the phone from the app.  I tried to reconnect with pin.  Because I m locked, i can't access the pin.  I can only access the clock screen.  

[Alohadavep]

Hi there, did you ever come right ? I have exactly the same problem now. Regards,  Dave

[Versa03]

Sent from my iPhone

Sent from my iPhone
Hi I think this is what you do. I did this and I think it worked for my Versa.

[ArtinTampa]

Fitbit replaced it

[pepipongo]

Had to send it back for replacement. With the software updates on the new one problem is no longer and am now using wallet. Sent on the go with Vodafone

[Janbeek]

Fitbit ontgrendelen met telefoon

[Janbeek]

Fitbit horloge ontgrendelen