How to unlock fitbit versa that was sent to me

[Adamson]

Have been having issue on how to get my fitbit unlock it been up to weeks have been trying to get it unlock pls is jus so useless to me, it was sent to  me and is on lock have try so many step BT still the same,  if I will want to connect it with my phone it will bring to input 4 digit code from the versa but is not showing because of the lock pls I need a solution to this

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Adamson. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa being locked. Thank you for your efforts to resolved this. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around if you need further assistance. 

[Adamson]

So what is the next step or when should I be expecting the feedback

[Adamson]

So pls what is the next solution

[GrubbyDuck]

@Adamson   You now need to go back to support either telephone or in chat. 

Read up on Page 62 to familiarise your self with procedures they will talk you through:  https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

Contact support: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Easiest & probably quickest resolution for you is to send FitBit back to person that gifted it to you to get them to do a full erase/factory reset. See page 62 user manual: 

Erase Versa.

If you want to give Versa to another person or wish to return it, first clear your personal data:

On Versa, open the Settings app > About > Factory Reset.

[LiliyaFitbit]

Hi @Adamson, thank you for your reply. It's nice to see you around, @GrubbyDuck. 

@Adamson as @GrubbyDuck suggested, I recommend to keep communication open with our Support team, since they have already all the details and special tools to continue assisting you. 

@GrubbyDuck thank you for your helpful tips.    

Let me know if you have any questions.

[Adamson]

Yeah I have question pls can u help me on how to unlock fitbit versa that
was sent to me and is lock with another phone